Rent Support Assistant
The Vacancy
About the Role
We’re looking for a proactive and customer‑focused Rent Support Assistant to join our team. In this role, you’ll play a key part in supporting Rent Support Officers with the recovery of current and former rent arrears, ensuring debts are managed effectively and sensitively. You’ll work with a wide range of customers, including those who may be vulnerable, helping them understand their responsibilities while offering guidance and support to improve their financial wellbeing.
What You’ll Be Doing
- Assisting Rent Support Officers in the recovery of current and former arrears, ensuring all actions follow agreed policies and procedures.
- Using customer data, risk management principles and sound judgement to maximise income collection while minimising costs.
- Communicating effectively with customers to encourage sustainable rent payments and reduce personal debt.
- Working closely with internal colleagues, the DWP, Jobcentre Plus, Housing Benefit teams and voluntary agencies to support customers through benefit applications and discretionary schemes.
- Managing the recovery of former tenant arrears and current garage arrears, monitoring cases and intervening at the right time to achieve positive outcomes.
- Identifying vulnerable customers and ensuring they receive appropriate support or referrals to specialist services.
What We’re Looking For
- A confident communicator who can build trust and rapport with customers from all backgrounds.
- Someone with strong organisational skills and the ability to manage a varied caseload.
- A problem‑solver who can interpret data, assess risk and make informed decisions.
- A team player who can work collaboratively with colleagues and external partners.
- Experience in income recovery, customer service, housing, or welfare benefits is desirable, but not essential if you bring the right attitude and willingness to learn.
Why Join Us
You’ll be part of a supportive team that makes a real difference to people’s lives. We’ll give you the tools, training and encouragement to develop your skills and grow your career. If you’re passionate about helping people sustain their homes and improve their financial stability, we’d love to hear from you.
The Company
An innovative housing provider, with customers at the heart of everything we do.
We're an award-winning housing association, with over 7,000 homes across Runcorn and Widnes in Cheshire, and now expanding geographically across the North West.
We're known for our innovative approach - strengthening our reputation as a landlord of choice in the borough and beyond.
Working at Halton Housing
Our Benefits
Our Location
Testimonials
Daz, Neighbourhood
Allocations Manager
Mark, Marketing &
Communications Officer
Ria, Graduate Development
Project Manager
Documents
Tel: 0303 333 0101